Returns & Refunds Policy

Return Process

If you’re not satisfied with your purchase, returning it is easy. Just send the product to our address at 470 Cholla St, Blythe, CA 92225, USA

We aim to provide complete satisfaction, and our return and refund policy is designed to make the process simple and stress-free.

Return Procedure

  • Damaged, defective, or incorrect items: Contact us within 3 days of receiving the product to arrange a return or exchange. We will provide a prepaid shipping label for your convenience.
  • Other returns or exchanges: You have 30 days from the date of receipt to initiate the return process. The item must be in its original condition, including packaging, tags, and accessories. You can start the return or exchange through our website or by email.
  • Note: Personalized, custom items, and final sale items are not eligible for returns or exchanges. Return shipping costs (except for defective items) are the customer’s responsibility.

Refunds

Once we receive the returned item, we will inspect it to ensure it’s in its original condition. If approved, your refund will be processed within 7-10 business days to your original payment method, and you will receive a confirmation email.

  • Beyond the 30-day window: For defective items, we can arrange for a repair or replacement.

Late or Missing Refunds

If your refund is delayed:

  1. Check your bank account.
  2. Contact your credit card company.
  3. If the issue persists, email us at [email protected] for assistance.

Sale Items

Refunds apply only to regular-priced items; sale items are non-refundable.

Exchanges

We replace defective or damaged items. To arrange an exchange, email us at [email protected] and send the item to 470 Cholla St, Blythe, CA 92225, USA

Gifts

  • If the item was marked as a gift, you’ll receive a gift credit for the return value.
  • If it wasn’t marked as a gift, the refund will go to the gift giver, who will be notified of the return.

Return Shipping

To initiate a return, mail your product to 470 Cholla St, Blythe, CA 92225, USA Return shipping costs are non-refundable and are the responsibility of the customer.

For items over $75, we recommend using a trackable shipping service. Ensure the item is securely packaged and includes the original invoice.

Once we receive the item, we’ll inspect it and process your refund or exchange accordingly.

If you have any questions, please contact us for assistance!